Onboarding Implementation

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To begin with, Onboarding & Implementation

pERSONALIZE IT!

A nurturing process where customers acquainted and comfortable with the product.

Understanding the customer Business behavior and strategy definition.
Data collected in the customized format respective to the company.
Account creation & Customization - Based on the hierarchy of customer needs & wants.
Training the entire team on the customer side to deliver the knowledge of the software.

Customer-Centric Support Flow

Here in 2Grow HR gets you to undergo exceptional customer onboarding program involves step-by-step tutorials, helpful guidance and support, and celebrations when a customer achieves success milestones using our application.

Kick-Off Meeting

Initial discussion on the Requirement, previous challenges faced, and to encounter for smoother functionality.
Data Collection

Data Collection as per SANeForce format from your side
Allocating onboarding support

Separate onboarding support spoc will be given for further support.
Site Deployment & Ensure Stability

Site Launching, Database creation, Security and Backup Configuration. Our technical team will be working on hosting the program in the server. While ensuring the backup, security and firewall. And also we will be maintaining a disaster recovery
Master Data Upload

Our Data entry team will be working on the uploading of masters data which includes all data. Then our team will be creating the hierarchy list as well as provided from the client side.
Strategy Functional Discussion

Functional discussion to freeze the requirement and timeline for the development of customizations will be provided between SANeForce & your team.
Testing & Account Launching

Evaluation Process - Data testing & acceptance from your team lead to the next stage of an implementation plan. Launch the application with your database for the Mobile and web app along with the configuration ID and License Key.
Online Training Services

Every user that you have paid for will be given with username and password whereas training service will be provided by many possibilities.
Technical Support Services

Many supportive documents like user manual and videos will be provided along with various support channels. (Voice Call Support- Multilingual, Email Ticketing System, Support escalation matrix system).
Full-Scale Roll Out

After the system is live, we will implement all the modules mentioned in the proposal as per the priority given by the client side